We value our customers and are passionate about the health and well being of their beloved old dog.
We readily accept returns for a full refund (minus shipping charges). However, the item MUST BE unused, unopened and undamaged and returned within 30 days of the original purchase.
International orders generally take longer than 30 days to arrive back to us and for this reason, we cannot accept returns on international orders.
HOW TO MAKE A RETURN
Contact us here and provide us with your original order number and the reason for return. We’ll get back to you with instructions for your return. In order to avoid the product being damaged, please be sure to box your return order well. If you’re returning a glass item, we recommend insuring your package.
Refused Upon Delivery or Returned for Incorrect Address
Should an order be refused upon delivery or returned due to you providing us an incorrect address, you will be responsible for the entire shipping cost.
Our orders are processed very quickly. Orders cannot be canceled once placed if the order has shipped already.
Once we receive the unopened, unused, undamaged item(s) back, we will credit you using the same method of payment that you used when you placed the order. It could take 3-7 days before the credit appears on your credit card.
**Refunds do not include the cost of shipping.